Customer Support Manager

A major Japanese apparel company located in Arcadia, CA is looking for a Customer Support Manager.

This company has collaborated with various brands/animations!

This is a great opportunity to work with a friendly and supportive staff!

<Job Description>

• Provide a high level of customer service according to company standards for eyeglass selection, ordering, fitting, and post-purchase inquiries. Facilitate a team and assist various management positions as needed. Analyze customer support data and drive improvements to the support system.
• Provide recommendations for lenses, coatings, and frames in response to online or telephone inquiries.
• Assist customers in selecting, ordering, fitting, and adjusting eyewear based on their prescription and vision needs.
• Respond promptly to customer inquiries and complaints regarding online or telephone sales, support, payments, and returns.
• Maintain inventory for support, payments, and returns.
• Respond promptly and professionally at all times.
• Build teamwork.
• Participate in staff meetings and training to provide top-notch customer service in line with company goals.
• Staying current on industry trends and incorporating them into the business to provide top-notch customer service in line with company goals.
• Facilitate knowledge sharing.

＜Qualifications>

• High school diploma or equivalent (G.E.D.)
• Legal status to work in the U.S.
• At least 24 months’ experience in the eyeglass industry
• Basic Microsoft Excel and math skills
• Flexible schedule.
• ABO certification preferred