Warehouse General Manager | Major Japanese Logistics Company

A major Japanese logistics company located in Torrance, CA is seeking a Warehouse General Manager.

＜Job Overview＞
This is a General Manager position responsible for overseeing the entire warehouse division, including Warehouse Operations and Customer Service. In addition to managing daily warehouse operations and staff, this role is responsible for overall warehouse business management, including customer relations, budget and revenue management, negotiations with external logistics companies, and operational improvements.

＜Job Responsibilities＞
・Manage the entire Warehouse Operations and Customer Service departments
・Manage daily warehouse operations, including inbound/outbound shipments, inventory, work schedules, and staffing
・Recruit, train, evaluate, and manage Warehouse Staff
・Develop and improve SOPs and operational workflows
・Handle customer inquiries, complaints, and operational issues
・Manage sales, Gross Profit, costs, and P&L for each customer
・Prepare quotations and negotiate with external vendors, including Warehouse, Trucking, and Shipping companies
・Analyze and report Warehouse Performance
・Manage warehouse operations using WMS
・Manage E-commerce / EDI-related operations
・Manage warehouse equipment and safety and sanitation standards

＜Qualifications＞
・Business-level Japanese and English required
・Must be legally authorized to work in the U.S.
・Approximately 10+ years of experience in logistics, warehousing, or a related field
・Experience managing Warehouse Operations / Logistics Operations
・Experience in People Management, such as Supervisor / Manager roles
・Experience in Customer Service / Client Management
・Experience in Budget / P&L / Cost Management
・Proficiency in Microsoft Office
・Strong Leadership / Communication / Problem-solving skills
・Valid Driver’s License
・Spanish language skills are a plus

【Keywords】
①Warehouse Management
②Operations Management
③Japanese bilingual