A major Japanese airline is seeking motivated and professional individuals to join its passenger service team at John F. Kennedy International Airport (JFK), New York.
If you are passionate about hospitality and thrive in a fast-paced aviation environment, we invite you to apply.
＜ Role Overview ＞
As a Passenger Service Agent, you will be the face of the company, ensuring a seamless and world-class travel experience for our passengers.
＜ Key Responsibilities ＞
・Check-in & Boarding: Manage passenger check-in, seat assignments, and gate boarding processes.
・Passengers Services: Assist passengers and manage baggage-related inquiries.
・ Special Assistance: Provide dedicated support to passengers requiring extra care (elderly, unaccompanied minors, etc.).
・Operational Support: Coordinate with internal departments and third-party vendors, manage catering-related tasks, and handle information reporting.
・Crisis Management: Assist in emergency response and irregular operations.
・Branch Operations: Support local events and general office administration.
＜Requirements＞
・ Must possess valid U.S. work authorization
・CBP Clearance: Must be eligible to work in the U.S. Customs and Border Protection restricted areas.
・ 2+ years of professional experience is preferred
・Flexibility: Ability to work rotating shifts, including weekends, holidays, late nights, and early mornings (Standard 8–10 hours/day, 40 hours/week).
・Skills: Excellent interpersonal and communication skills.
・Proficiency in MS Word, Excel, and Google Workspace.
・English: Business level (Required)
・Japanese: Conversational level (Preferred）
【Keywords】
①Passenger Service Agent
②Customer Service
③Passenger Customer Service
| 雇用形態Employment Status | Contract Employee (Typically eligible for permanent/regular status or renewal after 1 year based on performance). |
| 募集職種Position | Passenger Service Agent |
| 使用言語Language | English/Japanese（Preferred） |
| 勤務時間Working Hours | Rotating shifts ※Standard 8–10 hours/day, 40 hours/week |
| 給与Salary | （DOE） |
| 待遇・福利厚生Benefit | ・Health, Dental, and Vision Insurance. ・Life Insurance and Accidental Death & Dismemberment (AD&D). ・ Staff Travel Benefits (Airline flights and Oneworld partner airlines). ・401(k) Retirement Plan, FSA, and Paid Time Off (PTO). |