Field Service & Assembly Technician｜Japanese Technology Company

A Japanese technology company located in Chicago, Illinois is seeking a Technical Account Manager.

<Job Summary>
This is a unique and challenging opportunity in Technical Field Service, maintaining cutting edge semiconductor
process metrology systems in labs across the country. This position will allow you to apply your background
and skills in engineering, equipment maintenance, and technology to the field of Thin Film & Material
Characterization sales and System Maintenance. A Service Technician with experience in precision electronic
assembly, test and troubleshooting will excel in this position.

<Job Duties>
Field Service
1. Discuss with customers on the phone regarding troubleshooting, spare parts, and operation.
2. Perform the installation, upgrade and repair of equipment.
3. Troubleshoot and repair mechanical problems and/or the built-in hardware & software control programming,
which includes relay control circuits, laser optics, and electronic boards.
4. Provide Qualification tests, Training for Operators and Maintenance Technicians and obtain signed acceptance.
5. Keep supervisor informed on progress or problems on site, with written reports and checking in daily using prescribed
methods and forms.
6. Complete Field Service Reports and Certificates of Calibration for customers and the company.
7. Effectively communicate and coordinate between U.S. and Japan offices for product development suggestions.
8. Operate lab tools to run customer demonstrations and format data in PowerPoint presentations for customer use.
Operations
1. Prepare a monthly planning sheet, monthly meeting and integrate all objectives into Outlook calendar.
2. Review monthly objectives weekly with supervisor.
3. Ensure consistent communication, replies, daily field reporting and proactive long-term project status updates.
4. Maintain Field Service Records (FSR) in Zoho case logs and standard FSR structures and file naming standards.
5. Update product manual, technical writing and support with ECO’s.
Technical Test & Assembly
1. Produce and test ECV (electro-chemical capacitance-voltage system) sealing ring consumable for customer instruments.
2. Produce spare parts kits, accessories and sub-assemblies for customer repair jobs.
3. Support parts obsolescence solutions.

<Requirements>
・Bachelor’s degree with a concentration in one or more of the following areas: Mechanical Engineering,
    Material Science Engineering, Electro-Mechanical Engineering, Computer Machine Integration, Computer Programing,
Software Development

<Desired Skills>
1. Computer literate (Win11, Word/Excel /Outlook, QuickBooks)
2. Experience using a CRM (Zoho, Sales Force)
3. Able to apply principles and theories of electronics, electrical circuitry, engineering, physics, and mathematics
4. Experience in maintenance and repair of electric and mechanical equipment
5. Able to read and understand electric, pneumatic, and hydraulic drawings
6. Able to troubleshoot and work independently and can read and interpret wiring diagrams, schematics, and mechanical drawings
7. Able to use multi-meters, oscilloscopes, deadweight testers, pneumatic calibrators, electric-motor diagnostic equipment,
and other associated instrumentation to perform diagnostics and troubleshooting of equipment
8. Understanding of vacuum and experience with vacuum equipment
9. Interact well with customers and answer questions professionally on the phone, by email and in person, promoting customer satisfaction
10. Able to articulate technical applications, processes, features, and measurement results
11. Able to communicate with internal sales management and engineering professionals
12. Awareness of health and safety issues in a manufacturing environment

【Keywords】
①Field Service
②Assembly
③Technician