Senior Manager / IT engineering

A large Japanese telecommunications company in Los Angeles, CA is looking for a Senior Manager / IT Engineering to join their team.

＜Job Description＞

This position’s role, responsibility and work overview is the followings:
A. Management Work
– Motivate subordinates for organizational goal
– Create new solutions in line with company goal
– Supervising subordinates
– Managing the project assigned to subordinates
– Managing subordinates’ workload and assignment
B. Engineering work
– Project Management work
– Network/System/PC Design (Basic) work
– Network/System/PC Design (Detailed) work
– Network/System deployment work(onsite/remote)
– PC kitting work(onsite/remote)
– Network/System implementation work(onsite/remote)
– Documentation work
C. Maintenance work (Tier2)
– Operate & manage the equipment/system that PSI (Professional Services & Implementation) shall
manage
– Troubleshoot the issue/problem of the equipment/system that PSI shall manage
D. Help Desk work (Tier1)
– Operation & manage the equipment/system that PSI shall manage
– Receiving & Responding customer inquiry
– Troubleshooting the issue/problem of the equipment/system that PSI shall manage

Management work:
Following tasks should be performed in line with company goal.
For achieving the department goal, the following task shall be performed;
• Motivate, supervise and evaluate subordinates according to the company policy and company rules.
• Manage the team and hire the subordinates as necessary.
• Conduct requisite internal team meetings.
• Report weekly, monthly and in a timely manner projects and operations to supervisor.
• Attend sales activity meeting, internal organization and company related meeting.
• Collaborate with other department managers to improve company value and solve various problems.
• Manage subordinates’ Engineering work and support Engineering work.
• Manage the subordinates’ workload in order to let them do tasks at their best performance.
• Motivate the subordinates in order to improve their skill and performance.
• Help subordinates solve the issue/problem that subordinates have at the daily work.
• Improve team’s work processes, procedures and administrative procedures.

Engineering work: Target (Network / System / PC)
Following tasks should be performed without being supervised and directed by supervisor.
Sales Engineer Support work
For selling our solution service and work resource, the following task shall be performed;
•Receive transfer of projects from Sales Engineer dept.

•Upon request from the Sales Engineer dept.:
•confirm and agree with the Sales Engineer dept. regarding the implementation, maintenance services and Help Desk services.
•perform requirement definition work.
•attend pre-sales customer meetings for the technical discussions.

Project Management work:
For the system integration project, the following task shall be performed and completed;
• Create the document for the project management and facilitate the meeting with customer during project.
• Manage the project schedule and work progress and resolve the risk/issue on the project.
• Manage the project member and their work resource.
• Docs.) WBS, Project Management Form etc.

Design (Basic) work:
For the system integration project, the following task shall be performed and completed;
• Create basic design according to the requirement definition.
• Define roles, functions, and features of the solution according to the requirement definition.
•Create the general design document.
• Docs.) Design Document, OM Manual etc.

Design (Detailed) work:
For the system integration project, the following task shall be performed and completed;
• Create the detailed design according to the basic design document.
• Create the detailed design document.
• Create the procedure for the Development/Kitting/Implementation work phase.
• Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure etc.

Deployment work:
For the system integration project, the following task shall be performed and completed;
• Create the equipment label and ship out the equipment.
• Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log.
• Create the manual for the customer.
• Docs.) Work log/evidence, Test Result sheet, Admin/User Manual, Label etc.

Kitting work:
For the PC kitting project, the following task shall be performed and completed;
• Create the PC label and ship out the PCs.
• Perform the kitting work according to the kitting procedure and record the kitting work log.
• Create the manual for the customer.
Docs.) Inventory Sheet, Kitting sheet, Admin/User Manual, Label etc.

Implementation work:
For the system integration project, the following task shall be performed and completed;
• Perform the installation work (setup, racking, cabling etc.) on customer site/Datacenter according to the procedure.
• Perform the installation work remotely according to the procedure.
• Perform the test work on site and/or remotely and record and collect the implementation work log.
• Docs.) Work log/evidence, Physical Diagram, Test Result sheet etc.

Maintenance work:
For the system issue/problem which the company shall manage, the following action shall be taken as a Tier2 according to the SLA;
• Pay attention to the customer inquiries and/or system alarm.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Collaborate with the vendor for solving the system issue/problem if needed.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Propose and/or improve the system in order to reduce the customer’s issue/problem.
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively.
• Document the outage/system problem report.

Help Desk work:
For the inquiry/issue/problem from our customer, the following action shall be taken as a Tier1 according to the SLA;
• Pay attention to the customer inquiries and/or system alarm/monitoring.
• Respond to customer inquiries via e-mail/phone and solving their issues/problems.
• Manage the inquiry/issue/problem from the beginning to the end and close the case.
• Propose the new operation procedure and/or improve the system in ord

er to reduce the customer’s inquiry/issue/problem.

＜Requirement＞
English and Japanese required