A Japanese Logistic Company located in Torrance, California is seeking a Senior Customer Support.
＜Position Summary＞
The Senior Customer Support -Logistics oversees complex customer service issues, ensures efficient
shipment handling, and acts as a liaison between clients, operations, and logistics partners. This role
requires strong problem-solving skills, logistics knowledge, and the ability to manage escalations while
improving customer experience.
＜Job Duties＞
・Arrange and coordinate shipments for Import and Export for both Ocean and Air, for Land for key accounts directed by Manager
・ Track shipments across carriers and proactively communicate delays or disruptions.
・ Work with warehousing, transportation, and operations teams to ensure seamless workflow.
・Verify documentation such as BOLs, invoices, customs paperwork, and delivery receipts.
・ Analyze recurring customer concerns and recommend process improvements.
・ Monitor KPIs such as response time, resolution rate, lead time.
・ Strong relationships with key account to ensure retention and high satisfaction through daily arrangements of shipments
・ ISF/CF7512 filing, for AES Filing and its associated assigned task
・Create billing invoices and keep them with associated documents.
・ Participate ISO-related matters.
・Create Working Instruction and Visual Aid for process on business on key accounts
・Support Manager and team Supervisor to mentor junior team members if requested
・ Create Quotation if directed by Manager and follow up the quotation with key accounts
・ Perform for special projects, other duties including visiting clients when instructed by Manager
・To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of knowledge, skills, and/or abilities required.
＜Requirements＞
・English required (Japanese language skills are a plus, but not mandatory)
・7 years of working experience within a Logistics company
・Relevant work experience in a similar or related role
・HS Diploma or equivalent
・Microsoft Word, Excel, Outlook
・Good written and verbal communication skills
・Proficient in Windows applications
・Ability to work in a fast–paced environment, Multi–tasking
・Customer Service mindset
・Team Player
・Organized
・Willing and able to work Overtime when business demands, includes weekends and holidays
【Keywords】
①Logistic Industry
②Customer Support & Coordination
③Import / Export Operations
| 雇用形態Employment Status | Full Time |
| 募集職種Position | Senior Customer Support |
| 使用言語Language | English（Japanese proficiency preferred but not required） |
| 勤務時間Working Hours | Monday – Friday 8:00am – 5:00pm |
| 給与Salary | $30 – $33（DOE） |
| 待遇・福利厚生Benefit | Medical, dental, and vision insurance (100% provided), 401(k), paid vacations (per regulations), etc. |