Retail Optician｜Major Japanese Eyewear Company

A major Japanese eyewear company located in Santa Clara, California is seeking a Retail Optician.

<Responsibilities>

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism
• Address customer needs in a prompt and friendly manner, while actively seeking to understand customer concerns, requests, and expectations
• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking initiative to find appropriate resolutions
• Ensure speed, efficiency, and accuracy in creating eyewear products
• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member
• Eye exam pre-testing
• Actively participate in-store staff meetings to improve customer service, store operations, and sales goals
• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic
• Adjust, fit, and assemble eyeglasses to suit each customer’s unique preferences
• Build team commitment to high standards of service, exceed customer expectations, and lead by example.

<Requirements>

• High school or equivalent (G.E.D) education
• ABO Certification preferred
• One year of retail experience
• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays.
• Strong communication skills (verbal & written), including strong relationship-building skills.
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to be on your feet most of the day or moving on the sales floor or stock room
• Customer service: 1 year (Preferred)
• Optical: 1 year (Required)

【Keywords】
①Retail optician
②Retail sales
③Optical industry