A major Japanese beverage manufacturer in Irving, TX is seeking an Order Management Specialist to join the logistic division.
<Job Summary>
This position is responsible for supporting the company’s customer service and logistics activities, including
order entry, EDI processing, inventory issue discovery, data synchronization, and other order management
duties. Provides excellent customer service by responding promptly to inquiries. Supports the
relationship between the sales team and retailers/distributors.
<Primary Job Functions>
1.Order Management
・Process customer orders with a high degree of accuracy.
・Processes incoming EDI, email, and fax orders.
・Provides BOL/ release orders in the system to ensure timely delivery of orders.
・Issues invoices to customers after shipment
・Comprehends and compares open order status against the Daily Sales Report and reports any issues to the direct supervisor.
・Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience.
2.EDI and Data Synchronization
・Data entry and transmission of EDI documents, identify and resolve EDI issues
・Upload GDSN product data to meet customers’ requirements.
・If not EDI customers, send PDFs via email.
3.Logistics / Inventory Control
・Support logistics managers by monitoring inventory levels of products to reduce out-of-stock and excess
stocks.
・ Track incoming shipments with members of the Logistics Team and participate in Inventory
・Allocation strategy discussions.
4.Customer Service
・Communicate with customers on discrepancies, order conflicts, and shipping delays.
・Follow up to ensure customer issues are resolved promptly and thoroughly.
・Provides exceptional customer service by responding promptly to customers’ inquiries and concerns.
・Effective management of customer relationship database, including a complete understanding of the customer’s logistical/supply chain requirements, preferred communication method, and resolution of issues.
<Secondary Job Functions>
・Keeping management informed by reporting on all incidents quickly to eliminate problems, and by communicating with Management
regularly.
・Complies with federal, state, and local practices, including product recalls by promoting and maintaining all relevant policies and procedures and participating in the product recall process.
<Common Job Functions>
・Contributes to the team effort by being flexible in work assignments, by covering for other staff as needed, and by accomplishing related
tasks on time when reasonably requested.
・Maintains professional and technical knowledge by attaining job-related certification; by keeping up on related trends; and by applying that knowledge to the job.
・Acts on constructive feedback by listening to feedback from peers, supervisors, and customers, and by using such feedback to improve
work performance.
・Improves processes by examining work processes, research procedures, administrative procedures, etc., and by recommending changes where appropriate.
<Requirements>
・Must be legally authorized to work in the United States.
・Ability to read, analyze, and interpret general business periodicals, professional journals, technical
procedures, and/or government regulations in English.
・Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
・Ability to apply concepts of basic algebra and geometry and to draw and interpret bar graphs.
・Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or
schedule form.
・Ability to deal with problems involving several concrete variables in situations where only limited standardization exists.
・Must be tactful, mature, and flexible.
・Must have the ability to analyze and utilize legal/ financial documents (contracts, purchase orders, etc.).
・Must be able to use a computer and such applications as Microsoft Windows, Word, and Excel.
・Bachelor’s Degree or equivalent from a four-year college or technical school or equivalent combination of experience.
・Training experience in EDI and data synchronization is a plus.
【Keywords】
・Order Management Specialist
・Mathematics / Algebra / Geometry
・EDI Processing/ Technical Documentation
| 雇用形態Employment Status | Full Time |
| 募集職種Position | Order Management Specialist |
| 使用言語Language | English |
| 勤務時間Working Hours | Work 5 days from Monday to Friday 9am-5pm, 8 hours a day *Weekends and holidays are off. *Break time: 1 hour |
| 給与Salary | $40,000〜$45,000（DOE） |
| 待遇・福利厚生Benefit | Health insurance (medical insurance, dental insurance, vision insurance) 401K with Matching Paid Time Off & Leave Life & Disability Insurance Employee Discounts Education Assistance Health Care FSA |