A large Japanese travel agency in Los Angeles, California is looking for Bilingual Japanese-English operator.
<Job Description>
*Hotel related work
・Process orders from headquarters and other branches in Japan and the U.S. and prepare quotes as needed
・Check availability of optional tours and hotel reservations for clients who have booked package tours or air reservations only
・Coordinate payments to hotels, review invoices, and report necessary information to the accounting department
・Conducting negotiations with hotels regarding pricing, availability, and additional services as needed
・Investigate and report losses related to reservations and prevent future problems
・Handle and troubleshoot various hotel related claims in assigned areas
・Research and compile ideas for new product proposals
*Manage hotel reservations and sales
・Oversee all functions related to hotel reservations, quotes, and hotel inventory
・Manage third party sites, vendors, hotels and agents for rate setting, price negotiation and implementation of reservation procedures
・Respond to and follow up on reservation inquiries via email, phone, and personal visits
・Handle complaints and customer service to ensure customer satisfaction
*Customer support
・Assist customers with airport transfers, hotel and airport check-in, and tour guides
・Coordinate scheduling and dispatch of drivers and guides at arranged airports and operations, confirm tour flight times and make optional tour reservations for clients
・Organize necessary materials for guide assignments, design optional tour brochures and flyers, create new optional tours, manage coupons and vouchers
・Manage tour/driver guides and vendors; manage tour/driver guide schedules and vehicles; verify tour/driver guide tariffs and payroll
・Arrange optional tours and guides/vendors in other cities; support and follow up with other branches on weekends
・Prepare daily reports and share information with relevant departments, conduct final procedures for CHALLENGE/HOPS
*Coordination of optional tours and land package tours
・Arrange and coordinate optional tours in the West Coast region
・Arrange and coordinate vacation optional tours ordered by the Japan office
・Coordinate reservations and transportation for optional tours, land package tours, attractions, hotels or restaurants. Make changes and adjustments as needed and ensure accuracy of procedures with final confirmation
・Manage payments for optional tours, transportation and ticket sales
・Research and compile ideas for new optional tour proposals
*Maintain official company website
・Keep content of U.S. optional tour, vacation tour, and land package websites up-to-date
・Research other vendor websites and keep company page content up-to-date
・Process tour inquiries and other inquiries on U.S. and Japanese websites
・Process tour inquiries and other inquiries on other vendor websites
・Create local information articles and product flyers
*Ensuring high quality customer service
・Provide feedback on customer service procedures to other staff members
・Maintains the company’s image and provides the highest standards of service
・Respond to customer complaints, generate reports, answer phone calls and emails
・Troubleshoot problems related to optional tours and communicate with vendors and others
<Requirements>
・Japanese and English bilingual (Business level )
・Must be eligible to work in the U.S.
・Hands-on experience in preparing estimates for group travel
・Creativity, initiative, and execution skills to develop new products and services
【Keywords】
①Travel Operations
②Travel Estimation
③Japanese bilingual
| 雇用形態Employment Status | Full Time |
| 募集職種Position | Japanese Bilingual Operator |
| 使用言語Language | Japanese/English |
| 勤務時間Working Hours | Monday〜Friday, 5 days work（Hybrid work 2 days a week） |
| 給与Salary | $50,000 |
| 待遇・福利厚生Benefit | Health insurance (medical insurance – dental insurance – vision insurance) Paid Time Off Paid Company Discount |