A Japanese logistics company in Los Angeles, California is looking for an Operation Clerk.
<Job Summary>
Import clearance arrangement / Domestic freight forwarding / Storage management.
<Responsibility>
Import:
· Make sure that the docs received from overseas include necessary documents for Customs Clearance (such as AWB, Commercial invoice, OGA docs) and submit to CHB swiftly.
· Frequently check on the clearance status on CBP and OGA including FDA, USDA, FWS. Inquire directly if needed.
· Notify customers of irregularities if arrival delays, CBP or OGA hold occur.
· Managing schedule with the customer for pick up or delivery.
· Verify PC count upon receipt, re-condition (including re-icing, re-packing, or mending minor cosmetic damages) the cargos if necessary.
· Follow up with delivery and/or pick up status with customers and vendors. Make sure the delivery and/or pick up is on schedule.
· Manage and keep up with inventory in the warehouse, cooler and freezer for those that utilize our storage services.
· Close files – obtain vendor invoices and check for accuracy, bill out according to the fee schedules set for the customer, and send them out.
· Familiarize yourself with various Government import regulations and keep the customers informed.
· Communicate with existing customers on a regular basis to ensure their satisfaction level up to their standard.
· Daily correspondences with overseas and/or domestic agents.
· Quote customers – provide competitive rates.
Export:
· Acquire space allocations from airlines based on customer’s needs. Be mindful about the flight arrival time/date and budget.
· Open files, generate AWBs based on IATA regulations such as rates and commodity codes.
· Effectively manage the schedule and be aware of the cut off time to tender the cargo to airline. Always stay ahead.
· Follow up after tendering, monitor an inform customer and agent of any irregularity immediately.
· Close files – obtain vendor invoices and check for accuracy, bill out accounting to the fee schedules set for the customer, and send them out.
· Quote customers – provide competitive rates.
· Check to see if there are any export regulation and/or restrictions, as well as regulation and/or restrictions at the destination country.
· Adhere and comply to TSA regulations, Screening, Known shipper, etc.
Others:
· Handle customer’s needs, complaints and provide appropriate solutions and alternatives within the time limits
· Perform safety precautions to keep safe environment
· Works as team by supporting beyond your duties as needed
*Business travel required
<Requirements>
·2–3 years of experience working in a freight forwarding company
·Physically able to perform manual labor, including lifting and moving heavy items
·General knowledge in logistics, import/export regulations.
· Aggressiveness toward learning, absorb and apply new knowledge.
· Establish healthy relationship with customers, venders and co-workers.
· Make constant effort to be in control of the situations. ACT rather than REACT.
· Negotiation skill – Being able to protect customer’s best interest.
· Flexibility – Being able to think ‘outside the box’. Provide solutions according to circumstances.
· Time Management.
· Calculation skill – Basic arithmetic skill to perform conversions, rate calculations and such.
· Communication skill – Timely responses. Reporting and consulting matters with co-workers and superiors
【Keywords】
・Import & Export Operations
・Inventory & Warehouse Management
・Customer & Vendor Coordination
| 雇用形態Employment Status | Full Time |
| 募集職種Position | Operation Clerk |
| 使用言語Language | English |
| 勤務時間Working Hours | Monday through Friday 9:00 a.m. to 6:00 p.m *Schedule may require working outside regular hours, including weekends and holidays, based on shipment needs. |
| 給与Salary | $20~/hour（DOE） |
| 待遇・福利厚生Benefit | Health insurance (including vision and dental) provided by the company for up to 4 family members after 90 days of employment. Eligibility for 401(k) plan with 3% company match begins after 1 year of employment. |