Customer Service Specialist | Major Japanese Eyewear Company

A major Japanese eyewear company located in Arcadia, California is seeking a Customer Service Specialist .

<Responsibilities>

• Guide customers in selecting eyewear to meet their visual needs, lifestyle, and preferences, providing fitting and adjustments for optimal comfort.
• Maintain high standards of customer service and brand representation on the sales floor.
• Stay updated on JINS products and industry trends for informed recommendations.
• Educate customers on lens care, maintenance, and usage.
• Accurately process transactions, including payments, sales, and returns, through the POS system.
• Manage and organize inventory, ensuring the store remains neat and well-stocked.
• Address and resolve product or service concerns, striving to exceed customer expectations with honesty and integrity.
• Collaborate with team members to meet and exceed store goals and maintain a positive work environment.
• Perform measurements (pupillary distance, temple length, bridge size, etc.) to ensure eyewear meets optical prescriptions.
• Explain store policies, warranties, and product details, fostering an informative and welcoming shopping experience.
• Participate in training sessions, staff meetings, and company updates to maintain exceptional service standards.
• Ensure compliance with privacy and security policies regarding customer records and store operations.
• Process and verify inventory shipments and maintain store displays in line with brand standards.
• Follow company policies on safety, health, harassment, and security.
• Respond to customer emails and calls regarding store inquiries, product information, and complaints.
• Maintain and organize inventory on the sales floor and in storage areas, including processing and verifying incoming shipments.
• Perform frame adjustments and eyeglass assembly by shaping and fitting lenses into frames as needed.
• Conduct eye exams and operate exam-related equipment, including measurement devices and laptops. Utilize computer systems for word processing, document management, email, and specialized software for bookkeeping, billing, timekeeping, HR, and other exam-related tasks.
• Complete various tasks as assigned by management, including retail cashier duties.

<Requirements>

• Optical or Retail experience required; ABO certification a bonus!
• Demonstrated ability to provide excellent customer service, with strong communication (verbal & written) skills.
• You are detail-orientated – you have strong attention to detail, especially in assisting customers with prescriptions and measurements.
• You are a team-player – you enjoy working collaboratively and have a positive, proactive attitude.
• You are adaptable -you’re able to multitask, prioritize, and handle a fast-paced retail environment with grace.
• Able to work weekends, holidays, and flexible shifts as needed.
• Optical: 1 year (Required)
• Customer service: 1 year (Required)

【Keywords】
①Customer service
②Optical
③Retail