Customer Service / Optician

We are looking for Customer Service / Optician at a Japanese eye-ware retail store in Torrance, CA.

Job Duties:

• Ensure customer happiness with stellar customer service and demonstrate a high level of professionalism

• Address customer needs in a prompt and friendly manner while actively seeking to understand customer concerns, requests, and expectations

• Understand and handle customer complaints regarding products, services, sales, or other matters with honesty and integrity, while taking the initiative to find appropriate resolutions

• Ensure speed, efficiency, and accuracy in creating eyewear products

• Foster a warm, vibrant, and friendly atmosphere by being a supportive and compassionate team member

• Actively participate in store staff meetings to improve customer service, store operations, and sales goals

• Provide appropriate training and support to less experienced team members and be a leader in demonstrating exemplary work ethic

• Adjust, fit, and assemble eyeglasses to suit each customer’s unique preferences

• Build team commitment to high service standards, exceed customer expectations, and lead by example

Requirement:

• Optical experience

• Availability to work a flexible schedule and the hours necessary to open and/or close the store, including nights, weekends, and holidays

• Strong communication skills (verbal & written), including strong relationship building skills.

• Ability to adjust priorities and manage time wisely in a fast-paced environment

• Ability to be on your feet most of the day or moving on the sales floor or stock room

Preferred Qualifications:

• High school or equivalent

• 1 year of sales Experience

• Management / Lead experience