FOH Manager | Japanese Cafe Restaurant

A Japanese restaurant (cafe) located in San Francisco, California, is looking for an FOH Manager (Front of House Manager) to join the team.

<Job Duties & Responsibilities>
• Manage daily front-of-house cafe operations and ensure smooth and efficient service.
• Create staff schedules and arrange coverage for call-outs, vacancies, or other staffing needs.
• Assign FOH positions and manage staff during each shift.
• Manage the FOH hiring process from job posting and applicant screening through interviewing, hiring, onboarding, and
training.
• Onboard new team members and ensure all required paperwork, company policies, cafe rules, and job expectations are
clearly explained.
• Train new FOH staff on customer service, menu and matcha knowledge, drink preparation standards, POS systems,
opening and closing procedures, and daily cafe operations.
• Follow up with new hires throughout their training and ensure they are prepared to work independently.
• Provide ongoing coaching, feedback, and additional training to existing FOH staff as needed.
• Maintain a high level of customer service and handle guest concerns professionally.
• Maintain cleanliness and organization throughout the cafe, including FOH stations, drink stations, dining areas, and
restrooms.
• Manage FOH inventory and order necessary supplies and operational materials.
• Manage opening and closing procedures, including cash register reconciliation.
• Update POS systems, menus, and third-party delivery platforms as needed.
• Communicate with the kitchen and management team regarding daily operations, staffing, and any issues that need
attention.
• Prepare daily reports covering staffing, guest feedback, maintenance issues, and other important operational updates.
• Perform other duties as needed to support cafe operations.

<Qualifications>
• 3+ years of experience in a cafe, restaurant, or food & beverage environment.
• Previous Front of House experience is required.
• Previous supervisory or management experience is preferred.
• Experience with hiring, onboarding, and staff training.
• Strong communication, organization, and leadership skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Fluent English is required. Japanese is a plus, but not required.
• Interest in hospitality, matcha, and Japanese food culture is a plus

【Keywords】
①Front of house manager
②Restaurant manager
③Restaurant supervisor