We are seeking a bilingual (Japanese and English) technical support and customer relations representative for a Japanese IT company located in Bellevue, Washington.
We are looking for friendly and motivated individuals. Please apply if you are interested.
＜Job Overview＞
In this role, you will serve as the primary point of contact for customers, addressing various technical or service-related requests.
This includes troubleshooting website and email issues, answering general IT-related questions,
and playing a crucial role in enhancing the overall service experience
＜Job Responsibilities＞
・Email communication in Japanese and English
・Phone support
・Basic technical support for websites, emails, and computer systems
・Troubleshooting and operational support for service usage
・Providing high-quality customer service and building positive customer relationships
＜Qualifications＞
・General IT knowledge (training provided upon hire)
・Business-level Japanese language proficiency (required)
• Excellent communication skills in both Japanese and English
• Customer service orientation and problem-solving skills
• Valid state driver’s license
• Eligible to work in the U.S. (no visa support provided)
＜Preferred Skills＞
• Ability to interact with customers in a friendly and approachable manner
• Enthusiasm for learning new systems and business processes
• Basic proficiency in Microsoft Office
• Experience using Windows/Mac OS
• Basic knowledge of iPhone/Android operations
【Keywords】
①IT support
②Customer relationship
③Customer support
| Employment Status | Full time |
| Position | Technical Support & Customer Relations |
| Language | English/Japanese |
| Working Hours | Mon-Fri 9:00〜18:00 (Working at the office) |
| Salary | $20~$25/Hour (To be determined after the interview based on experience) |
| Benefit | Health insurance (including eye and dental care), 401K, paid leave |