A Japanese Travel Company is seeking a dynamic individual to join the Westbound team as a Travel Desk Associate. The ideal candidate must have a passion for serving as a point of contact for our Westbound partners and other departments regarding Hawaii-tour products, as well as for inbound tourists from the US mainland, Canada, Australia, etc.
<Job Description>
The Travel Desk Associates are also expected to maximize revenue and assist managers and other member of leadership team for creating new tour products and implementing promotion.
This role requires the associates to respond to communications from our Inbound partners concerning reservations through our operation system, as well as respond to inquiries from the guests and our business partners.
<Requirements>
– More than 1 year of customer service experience required.
– Tourism background preferred.
– A high school diploma required.
– Business-level computer literacy (MS-Word, MS-Excel, Google Suites, etc.) required.
– Ability to perform simple math functions, such as addition, subtraction, multiplication, etc. required.
– Flexibility with various shift schedule, including Saturdays, Sundays and Holidays.
– Ability to adapt changing schedules, occasionally switching shifts with colleagues.
– Must be in proper attire for office, meeting the Company’s standards for appearance and grooming. *No uniform assigned.
– Ability to commute to Waikiki by public or your own transportation.
– Requires performing tasks with consideration to guests and willingness to work as part of a team.
– Japanese communication skill is a plus but not required.
| 雇用形態Employment Status | Full Time, Part-Time |
| 募集職種Position | Travel Desk Associate |
| 使用言語Language | English / Japanese |
| 勤務時間Working Hours | – 8am to 5pm, including 1-hour lunch break – 5 days a week, including weekends and holidays |
| 給与Salary | DOE |
| 待遇・福利厚生Benefit | – Paid Time Off*, Paid Holidays* (12 days a year in 2024), Bereavement Leave* (*Full Time employee only) – Health Insurance – HMSA/Kaiser & HDS (Employee’s premium is covered 100% by the company.) ‐ Commuting Assistance ‐ 401(k) (with company matching) ‐ Employee Discounts – Flexible Spending Account (FSA） ‐ AFLAC |