Office Associate｜Major Japanese food trading company

A major Japanese food trading company located in Hanover, Maryland is seeking an Office Associate.

You will contribute to the efficient operation of the branch and provide administrative support. This position involves performing a range of general and specific office/clerical tasks, including but not limited to data entry, maintaining customer records, sorting and distributing incoming/outgoing mail, answering phones, and filing. This is an entry-level position that operates under general supervision. The role requires providing general office support, and duties may vary from day to day. The core of the job is to ensure that the office runs efficiently and provides excellent service to clients and customers.

Responsibilities:

Ensure that all employees, customers, clients, and vendors receive outstanding customer service and maintain a friendly environment. This includes greeting and assisting everyone by maintaining excellent product knowledge and all customer service components related to office operations.

• Process sales orders and/or purchase orders using Oracle.
• Review sales or purchase orders and ensure they are processed through the order processing system without issues.
• Use the customer inquiry function for accounts receivable (A/R) questions and respond to customers or sales representatives.
• Process checks and cash received from customers.
• Prepare payment orders for invoices from vendors and suppliers.
• Check inventory to determine the availability of requested merchandise.
• File documents according to company standard operating procedures (SOP) and be able to retrieve them upon sales or customer request.
• Support office staff, sales, and warehouse, and act as an assistant on various tasks.
• Organize delivery and receiving related documents and maintain logs.
• Communicate effectively with sales associates, warehouse, and office personnel.
• Receive calls, take and relay messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual.
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
• Assist with the quarterly physical inventory (PI), which may be conducted during weekends.
• Understand PI processes and be able to enter data without errors.
• Understand and follow company SOPs and know how to find necessary SOPs when needed.
• Reception duties include greeting and announcing visitors, accepting deliveries, etc.
• Perform other related duties as required.

Requirements:

U.S. work visa required (Green Card, U.S. citizenship)
Chinese, Korean, or Japanese / English language required.

Prior office experience preferred