A leading Japanese logistics company located near the airport in Seattle, Washington is seeking a Customer Support professional for its international moving business.
<Job Description>
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Manage client relationships
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Collaborate with headquarters and related departments
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Maintain effective communication with internal and external stakeholders via email, phone, and in-person meetings
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Respond to customer inquiries and escalate to the appropriate department when necessary
<Requirements>
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Bilingual in Japanese and English
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At least 1 year of customer service experience (call center experience a plus)
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Knowledge or experience in logistics preferred
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Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
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Strong verbal and written communication and presentation skills
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Ability to build customer relationships and work effectively in a team environment
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Must possess valid U.S. work authorization
【Keywords】
① Bilingual (Japanese/English)
②Customer Service
③Logistics industry
| Employment Status | Full time |
| Position | Customer Support |
| Language | Japanese/English |
| Working Hours |
5 days from Monday to Friday 8hours from 8am to 5pm |
| Salary |
Annual salary $40K – $60K (to be determined after interview based on experience) ＊Starting from $40K for candidates with no prior experience |
| Benefit | • Health Insurance (Health Care, Dental Care, Eye Care) • Life Insurance • Bonus • 401K (Retirement Plan) • Health Saving Account • Employee Discount • Paid Time Off (PTO) • Paid Sick Leave • Weekend off • USA National Holiday Off • Christmas and New Year Holiday Off • FOND Employee Perks • Referral Bonus Program • Relocation Expense (If you need to move to WA from other states in US.) |