Customer Support | Major Japanese Logistics Company

＜Job Description＞

• Pick and pack shipments, check pallets, and assist with inventory management

• Respond promptly to customer inquiries

• Identify customer needs and implement the most suitable proposals

• Communicate with customers through various channels

• Work with management to stay updated on services and operational procedures

• Communicate and coordinate with other related departments as necessary

• Support overall logistics operations and ensure customer satisfaction

• Communicate with 3PL truckers and dispatch delivery trucks

• Learn company procedures and provide support across departments as needed

• Provide clear instructions to warehouse team members to ensure smooth operations

• Collaborate closely with the warehouse team to identify and implement improvements

• Work with the Japan team to enhance existing systems and workflows

• Perform other logistics-related tasks, including double-checking packed pallets and inventory verification

＜Requirements＞

• Bilingual in Japanese and English

• At least 1 year of customer service experience (call center experience is a plus)

• Knowledge or experience in logistics is preferred

• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Strong communication (verbal and written) and presentation skills

• Ability to prioritize customer relations and teamwork

• Must hold a valid U.S. work visa