A Senior Account Sales Engineer position is needed with a large IT company located in.Dallas-Fort Worth, Texas
If you are looking to gain experience with a well-known company and desire a stable career, this is the job for you.
Great benefits package available as well!
Hybrid work is also available. (remote + work)
＜Job Description＞
Essential Functions :
• Attend requisite internal meetings
• Attend requisite external (customer, vendor, Japanese subsidiary of the company) meetings
• Report daily, weekly, monthly and in a timely manner projects and operations to supervisor
• Collaborate with team, and others
• In order to accomplish assigned tasks, improve skill and performance
Sales Engineer work:
• Create design document based on the requirement definition
• Docs.) Inventory sheet, Parameter sheet, Logical/Physical Diagram, Test Item List/Schedule/Procedure, OM Manual etc.
• Decide the solution, service and equipment for the proposal
• Conduct in-house or outsource analysis and meet with partners as necessary to define their roles and responsibilities
• Estimate the cost for the proposal
• Create the document for the proposal
• Present the proposal to the client
• Provide sales support from a technical perspective in order to get projects
• Make a good relationship with customer
• Participate and facilitate in regular and irregular meetings with customers or vendors to get information related to proposals
• Provide the company’s service and technical information to customers for creating new opportunity of the projects
Deployment work:
• Perform the configuration/setup work according to the kitting procedure and record the configuration/setup work log
• Implement, setup and test at customer site
Maintenance work (Tier2):
• Pay attention to the customer inquiries and/or system alarm
• Respond to customer inquiries via e-mail/phone and solving their issues/problems
• Collaborate with the vendor for solving the system issue/problem if needed
• Manage the inquiry/issue/problem from the beginning to the end and close the case
• Propose and/or improve the system in order to reduce the customer’s issue/problem
• Propose and/or improve the monitoring system in order to resolve the issue/problem proactively
• Document the outage/system problem report
Help Desk work (Tier1):
• Pay attention to the customer inquiries and/or system alarm/monitoring
• Respond to customer inquiries via e-mail/phone and solving their issues/problems
• Manage the inquiry/issue/problem from the beginning to the end and close the case
＜Requirements＞
Fluent in Japanese (native) and English (business level) required
Bachelor of Science (BS) Degree(Computer Science Major preferred)
At least 7+ years of IT Solution Engineering experience
At least 4+ years of experience in supervisory position
Excellent communication and leadership skills
CCNA/CCNP/Network+ preferred
| Employment Status | Full Time |
| Position | Senior Account Sales Engineer |
| Language | English/ Japanese |
| Working Hours | Monday to Friday, 8 hours a day ( subject to change ) |
| Salary | $100000-120000/year |
| Benefit |
Medical & Dental & Vision- Full Time Only
Basic Life Insurance and AD&D
Short-Term Disability Insurance
Flexible Spending Account (FSA)
Employee 401 (K) Savings Plan
Vacation Time
1st year Ten (10) days Prorated
2nd year (12) days
3rd year (14) days
4th year (16) days
5th year (18) days
6th and after (20) twenty days
Thirteen Paid Holidays per year
Sick Time
Tuition Reimbursement Program
|