Logistics Operations Manager | Japanese-affiliated logistics company

A Japanese logistics company in Los Angeles, CA is looking for an Operations Manager. This is a long-term position with excellent benefits! This position is mainly for import operations.

<Job Description>

– Importing –

• Check the documents required for customs clearance and submit them to CHB as soon as possible.
• Check the customs clearance status of CBP and OGA including FDA, USDA, and FWS frequently and contact them directly if necessary.
• Coordinate pickup or delivery schedules with customers.
• Notify customers of any delays in arrival or CBP or OGA holds.
• Verify PC counts upon receipt and recondition shipments as necessary (including re-icing, repackaging, and repairing minor cosmetic damage).
• Follow up on the status of customer and vendor deliveries and pickups.
• Ensure deliveries and pickups are on schedule. Maintains inventory in warehouse, coolers, and freezers.
• Obtain vendor invoices, check for accuracy, and prepare and send invoices according to established tariffs for customers.
• Become familiar with various government import regulations and provide information to customers.
• Interact with overseas and/or domestic distributors on a daily basis.
• Communicate regularly with existing customers to ensure customer satisfaction.
• Provide competitive rates.

– Exporting –

• Prepare AWBs in accordance with IATA regulations, including rates and commodity codes.
• Effectively manage the schedule and know the cut-off time to deliver the cargo to the airline.
• Follow up after bidding and report any inconvenience to customers and agents immediately.
• Obtain vendor invoices and check for accuracy.
• Check for export restrictions and limitations, as well as restrictions and limitations in the destination country.
• Ensure compliance with TSA regulations, screening, Known shipper, etc.
• Receive cargo orders from customers. Negotiates airline bookings.
• Familiarize and inform customers of various government import regulations
• Provide customers with booking information and other information
• Provide customers with booking information and other information.
• Become familiar with the product being handled (IE, temperature requirements, etc.) and know what is needed to achieve it.
• Follow up with customers to ensure shipments arrive as ordered.
• Accurately prepare documentation for AWB, phytosanitary, IE/TE, etc.
• Attend airline and customs for cargo.
• To keep track of the cargo after tender.
• To confirm the departure of the cargo (and possibly connecting flights).
• Attend airline or customs office for cargo.
• To be in daily contact with U.S. Customs, USDA, and other government agencies.
• Obtain bookings from steamship lines/co-loading airlines based on customer requests.
• Prepare SWBs and submit SIs and AESs in a timely manner.
• Maintain time schedule and deliver cargo to CY/CFS prior to deadlines.
• Coordinate drayage/trucking with third party vendors and maintain healthy relationships. Prepare invoices. Checking export regulations and, if necessary, destination country regulations.
• Checking export regulations and, if necessary, destination country regulations.

<Requirements>

• English (business level), Japanese (business level)
• Basic PC operation skills
• People who have no problem with sorting cargo at the warehouse.
• Must be able to work on weekends, as the team works in shifts.