A large Japanese food wholesaler in Carol Stream, IL is looking for an Office Associate member to join.
This is a global company with a full benefits!
<Job Description>
- Ensure that each employee, customer, clients, and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation.
- Process Sales Orders and/or Purchase Orders using Oracle.
- Review sales or purchase orders and ensure that orders are processed through the order processing system without issues.
- Check inventory to determine the availability of requested merchandise.
- File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers’ request.
- Supports office staff, sales, and warehouse and acts as an assistant on various tasks.
- Organize delivery and receiving related documents and maintain logs.
- Have effective communication with sales associates, warehouse, and office personnel.
- Receive calls, take and relays messages, and respond to requests for information: Provide information to direct the caller to the appropriate individual.
- Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
- Assist with the quarterly physical inventory (PI) which may be conducted during weekends.
- Understand PI processes and be able to enter data without errors.
- Understand and follow company SOPs and know how to find necessary SOPs when needed.
- Reception duties include greeting and announcing visitors, accepting deliveries, etc.
- Perform other related duties as required.
<Requirements>
- Must have a U.S. work visa
- GED (General Educational Development) High School Diploma
- Experience with MS Office – Excel, Outlook, Word
- Bilingual in English and Japanese
- Effective communication skills