Bilingual Operators

A large Japanese travel agency is looking for an operator in Los Angeles, CA.

No previous experience is necessary! If you enjoy traveling, this is the job for you!

<Job Description>

*Hotel related work

• Process orders from headquarters and other branches in Japan and the U.S. and prepare quotes as needed
• Check availability of optional tours and hotel reservations for clients who have booked package tours or air reservations only
• Coordinate payments to hotels, review invoices, and report necessary information to the accounting department
• Conducting negotiations with hotels regarding pricing, availability, and additional services as needed
• Investigate and report losses related to reservations and prevent future problems
• Handle and troubleshoot various hotel related claims in assigned areas
• Research and compile ideas for new product proposals

*Manage hotel reservations and sales

• Oversee all functions related to hotel reservations, quotes, and hotel inventory
• Manage third party sites, vendors, hotels and agents for rate setting, price negotiation and implementation of reservation procedures
• Respond to and follow up on reservation inquiries via email, phone, and personal visits
• Handle complaints and customer service to ensure customer satisfaction

*Customer support

• Assist customers with airport transfers, hotel and airport check-in, and tour guides
• Coordinate scheduling and dispatch of drivers and guides at arranged airports and operations, confirm tour flight times and make optional tour reservations for clients
• Organize necessary materials for guide assignments, design optional tour brochures and flyers, create new optional tours, manage coupons and vouchers
• Manage tour/driver guides and vendors; manage tour/driver guide schedules and vehicles; verify tour/driver guide tariffs and payroll
• Arrange optional tours and guides/vendors in other cities; support and follow up with other branches on weekends
• Prepare daily reports and share information with relevant departments, conduct final procedures for CHALLENGE/HOPS

*Coordination of optional tours and land package tours

• Arrange and coordinate optional tours in the West Coast region
• Arrange and coordinate vacation optional tours ordered by the Japan office
• Coordinate reservations and transportation for optional tours, land package tours, attractions, hotels or restaurants. Make changes and adjustments as needed and ensure accuracy of procedures with final confirmation
• Manage payments for optional tours, transportation and ticket sales
• Research and compile ideas for new optional tour proposals

*Maintain official company website

• Keep content of U.S. optional tour, vacation tour, and land package websites up-to-date
• Research other vendor websites and keep company page content up-to-date
• Process tour inquiries and other inquiries on U.S. and Japanese websites
• Process tour inquiries and other inquiries on other vendor websites
• Create local information articles and product flyers

*Ensuring high quality customer service

• Provide feedback on customer service procedures to other staff members
• Maintains the company’s image and provides the highest standards of service
• Respond to customer complaints, generate reports, answer phone calls and emails
• Troubleshoot problems related to optional tours and communicate with vendors and others

<Requirements>

• Business level English, conversational level Japanese
• Must be eligible to work in the U.S.
• Bachelor’s degree or equivalent, or equivalent combination of education and experience (two to three years in a similar position is preferred)