Administrative Specialist for Human Resources and General Affairs Department

A Japanese beverage manufacturer in Irving, TX is looking for an Administrative Specialist to join their HR department.

<Job Description>

Under the direction of the Senior Administrative Assistant, you will be responsible for the day-to-day operations of the Human Resources and Administration departments.

◉Admin Duties
– Provide administrative and clerical support to multiple supervisors.
– Recommend and troubleshoot more efficient methods of operation.
– Develop and implement new administrative systems.
– Assist with company events.
– Prepare documents required for regular company procedures.
– Schedule and prepare for meetings and appointments.
– Assists with insurance and benefits administration.
– Prepare reports, analyze data, and resolve administrative issues.
– Utilize internal cloud-based services as needed. (e.g. BambooHR, Paychex Flex, RingCentral)
– Work with facility management vendors such as cleaning, catering, and security services.
– Manage the corporate calendar.
– Process monthly vouchers for each vendor.
– Open/close state business tax accounts as needed. Receive state tax related notices and escalate any issues to the appropriate organization (Paychex Flex, Department of Revenue, etc.).
– Maintain high integrity and confidentiality of HR operations and information.
– Cross-train with Senior Administrative Assistants to ensure solid customer relations.
– Update and track HR database (new hires, leavers, vacation, sick leave, etc.).
– Work with insurance broker to assist with insurance renewals, auto accidents and workers’ compensation.
– Respond to claims from employees.
– Assist with general insurance and benefits administration.
– Maintain office business cards for each employee.

◉ Customer Service Operations.
– Respond to customer inquiries via email and phone in a timely and accurate manner.
– Keep records of customer interactions, transactions, comments, and complaints.
– Act as a liaison to provide information on products and services, answer questions, and resolve any issues.
Accurately and efficiently resolve any issues that customer accounts may face.
– Maintain cloud-based services such as Zendesk, RingCentral, etc.
– Provide monthly customer service reports to management and relevant departments.

<Requirements>

∙ 2+ years of experience as an admin or customer service representative
∙ Excellent computer skills in Microsoft Windows environment
・Business level English and business level Japanese
・Experience in human resource management preferred