HRAIT – Employment Agency

Inbound Division Representative

A large Japanese travel agency is looking for Inbound Division Representative in Los Angeles, CA.

No previous experience is necessary! If you enjoy traveling, this is the job for you!

<Job Description>

*Hotel related work

  • Process orders from headquarters and other branches in Japan and the U.S. and prepare quotes as needed
  • Check availability of optional tours and hotel reservations for clients who have booked package tours or air reservations only
  • Coordinate payments to hotels, review invoices, and report necessary information to the accounting department
  • Conducting negotiations with hotels regarding pricing, availability, and additional services as needed
  • Investigate and report losses related to reservations and prevent future problems
  • Handle and troubleshoot various hotel related claims in assigned areas
  • Research and compile ideas for new product proposals


*Manage hotel reservations and sales

  • Oversee all functions related to hotel reservations, quotes, and hotel inventory
  • Manage third party sites, vendors, hotels and agents for rate setting, price negotiation and implementation of reservation procedures
  • Respond to and follow up on reservation inquiries via email, phone, and personal visits
  • Handle complaints and customer service to ensure customer satisfaction


*Customer support

  • Assist customers with airport transfers, hotel and airport check-in, and tour guides
  • Coordinate scheduling and dispatch of drivers and guides at arranged airports and operations, confirm tour flight times and make optional tour reservations for clients
  • Organize necessary materials for guide assignments, design optional tour brochures and flyers, create new optional tours, manage coupons and vouchers
  • Manage tour/driver guides and vendors; manage tour/driver guide schedules and vehicles; verify tour/driver guide tariffs and payroll
  • Arrange optional tours and guides/vendors in other cities; support and follow up with other branches on weekends
  • Prepare daily reports and share information with relevant departments, conduct final procedures for CHALLENGE/HOPS


*Coordination of optional tours and land package tours

  • Arrange and coordinate optional tours in the West Coast region
  • Arrange and coordinate vacation optional tours ordered by the Japan office
  • Coordinate reservations and transportation for optional tours, land package tours, attractions, hotels or restaurants. Make changes and adjustments as needed and ensure accuracy of procedures with final confirmation
  • Manage payments for optional tours, transportation and ticket sales
  • Research and compile ideas for new optional tour proposals


*Maintain official company website

  • Keep content of U.S. optional tour, vacation tour, and land package websites up-to-date
  • Research other vendor websites and keep company page content up-to-date
  • Process tour inquiries and other inquiries on U.S. and Japanese websites
  • Process tour inquiries and other inquiries on other vendor websites
  • Create local information articles and product flyers


*Ensuring high quality customer service

  • Provide feedback on customer service procedures to other staff members
  • Maintains the company’s image and provides the highest standards of service
  • Respond to customer complaints, generate reports, answer phone calls and emails
  • Troubleshoot problems related to optional tours and communicate with vendors and others



  • Business level English, conversational level Japanese
  • Must be eligible to work in the U.S.
  • Bachelor’s degree or equivalent, or equivalent combination of education and experience (two to three years in a similar position is preferred)


Employment Status Full-time
Position Inbound Division Representative
Language English/ Japanese
Working Hours Monday〜Friday, 5 days work(Hybrid work 2 days a week)
Salary $$41,600$56,000 (to be determined after interview based on experience)
Benefit Health insurance (medical insurance – dental insurance – vision insurance)
Paid Company Discount