Major Japanese food company｜Sales Assistant for West Coast

A major Japanese food company is currently seeking a West Coast Sales Assistant in Torrance, CA.

<Job Summary>

This position involves assisting with order fulfillment, customer service support, and administrative tasks within the sales department. The Sales Assistant will also support sales, accounting, and administrative functions.

<Job Description>

Sales Support:

• Assist in processing orders for different sales channels.
• Transfers purchase orders to spreadsheets.
• Respond promptly to customer calls and inquiries.
• Coordinate and participate in product demonstrations and trade shows.
• Communicate with warehouses and factories regarding sales orders and production.
• Update and analyze sales data.
• Update sales demo data and reports.
• Update sales analysis lists.

Customer service support:

• Contact customers by phone, email, letter, or in person to ascertain their needs and ensure smooth business and information flow.
• Identified and addressed customer needs and issues quickly.
• Handle service complaints, product complaints, and requests from customers via phone and email.

Support promotional orders:

• Ensure prompt and accurate shipment of promotional orders.
• Travel to warehouse when necessary (e.g., to check inventory).
• Order inventory from the warehouse as needed.
• Management of donation requests.

Administrative support:

• Answering incoming and forwarding telephone calls.
• Welcoming visitors.
• Provide general administrative and clerical support including mailing, scanning, faxing, and copying.

Other duties:

• Pursue continuous improvement of work processes.
• Performs special projects and other miscellaneous duties as directed.
• Maintains high ethical standards.
• Reports problems and unusual events to administration.
• Maintained good communication with management, office staff, and outside contacts.
• Adhered to company policies and procedures.
• Maintains a clean and safe work area.
• Accommodates Parent Company (MMIC) or Subsidiary Company (PNF) guests as required.

<Requirements>

• U.S. work visa holder.
• Two year college or technical school (A.A. Degree) or equivalent combination of education and experience.
• At least 6 months of relevant experience as work experience. Sales experience in the U.S. is preferred.
• Bilingual in Japanese and English (minimum requirement to be able to read and write).
• Must be able to work in an office daily.
• Ability to use fax machine, copier, scanner, and other devices necessary for daily office work.
• Must be able to use Word, Excel, PowerPoint, and Outlook
• Must have a valid U.S. driver’s license