A major Japanese logistics company located in Queens, NY is looking for a bilingual Japanese-English customer service representative to join their team.
This company offers a stable benefit package and flexible work hours, so it is a great place to work even if you have children.
<Job Description>
・Coordinate business activities as a liaison between customers and vendors.
・Arrangement of courier service and customer entertainment
・Prepare invoices for air/ocean terminal and port usage fees
・Checking and managing the status of air/ocean freight forwarding
・Maintain effective communication with internal and external parties via email, telephone and in person
・Prepare daily reports
・Prepare invoices and process billing
・Responds to internal and external inquiries and forwards to appropriate department if necessary
<Requirements>
・Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook)
・Teamwork and communication skills
・Business level Japanese
・Call center experience is preferred
・At least 1 year of customer service experience
・Knowledge and experience in logistics preferred
| 雇用形態Employment Status | Full Time |
| 募集職種Position | Customer Service Representative |
| 使用言語Language | English / Japanese |
| 勤務時間Working Hours | 8 hours between 7:30am and 5:30pm, Monday – Friday 5 days / week **Flex time **Working hours are subject to change. |
| 給与Salary | 年収$38K~48K ( Determined after interview based on experience ) |
| 待遇・福利厚生Benefit | • Health Insurance (Health Care, Dental Care, Eye Care) • Life Insurance • 401K • Paid vacation • Paid Sick Leave • Weekend off • Holidays • FOND Employee Perks • Referral Bonus Program |